FAQs

Does Furnlink sell to end users? (E.g. Cafe's, Restaurants, Clubs etc)

Furnlink sells through distributors and furniture resellers. If you are the end user and wish to purchase our products, please contact any reseller of furniture, they are more than welcome to source our products for you.

Who does Furnlink sell to?

Furnlink sells to any resellers of furniture - e.g. Commercial furniture stores, Office furniture & fitout stores, Hospitality catering companies, Outdoor furniture stores & suppliers, Indoor furniture shops, Interior designers, Shopfitters & more.

How do I become a distributor of your products?

Contact our friendly sales team on 1300 850 904 or email sales@furnlink.com.au & we will send you our catalogue & pricelist & you can start selling our products immediately!

Do you offer marketing support?

Yes! We offer comprehensive marketing support - please contact us for details.

How do I place an order?

To place an order, please email or fax a purchase order through to us & we will process your order promptly.

How do I know if an item is in stock?

Once a week we send a weekly Stock Update email, which gives an indication of our stock levels, however before you place an order, we recommend you call or email us to check the items your require are still in stock.

What happens if an item I order is not in stock?

If you place an order & we don't have an item in stock, we will contact you promptly to advise this & let you know when our next shipment is due in. We do recommend you contact us by email or call before you place an order to confirm all items you need to order are in stock.

Can I set up an account with Furnlink?

We require full payment of the first order with us prior to dispatch, then you can request a Credit Application Form for an account with us. You will be notified once the application has been approved.

How quickly do you dispatch my order?

If all items are in stock & your account application is approved, we will dispatch your order either the same or next day! If some items on your order are not in stock, we will advise you & give you an approx ETA. Once your order is dispatched, our dispatch team will email you with the freight company's contact details & the consignment number so you can track your delivery. Approx lead time to Brisbane - 1-2 working days, Sydney 2-3 working days, Melbourne 3-4 working days, Adelaide 4-5 working days, Darwin 7-8 working days, Cairns 3-4 working days. Furnlink cannot guarantee transit times & DOES NOT accept responsibilty for late deliveries if we have dispatched your order ontime.

Can I track the delivery?

Yes! Our dispatch team will send you an email once your order has been dispatched with the freight companies details & consignment number for tracking your delivery. Furnlink cannot guarantee the lead times specified by the freight company. If the delivery is delayed after we have dispatched your order, we do not take responsibilty & ask you contact the freight company direct with any concerns. The freight companies we use to deliver your order do not specify a delivery time - they can only say between 9am & 5pm week days. You can see by tracking the consignment on the freight company's website when your order is on board for delivery.

What paperwork is sent with my order?

We only attach a packing slip to the order - no invoice is attached.

Can you send an order direct to my customer?

Yes! We offer the service of sending orders direct to your customer! Please contact us for the details of this service.

Is there a freight cost?

All orders over $200 ex GST are delivered free of charge to Brisbane, Sunshine Coast, Gold Coast, Hervey Bay, Toowoomba, Sydney, Melbourne & Adelaide. We have great freight rates Australia Wide & freight costs to regional areas is minimal. Tailgate deliveries are not included in our standard freight quotes & will be charged.

If my order is not being delivered to a free delivery zone, how do I find out the freight cost?

Please contact us on 1300 850 904 or email us at sales@furnlink.com.au with the products & quantities, & we will give you a freight price.

We are furniture retailers but do not do large volume orders as we cater to the domestic market. Do you supply small orders?

Yes! We supply any orders large or small.

Do you offer discounts for sample stock?

Yes! We do offer discounts for sample stock! Please contact our sales team on 1300 850 904.

Is your complete range on your website? Or do you have other products?

Our complete range is on our website. We don't sell any other products. Please check our website regularly to see new products!

Can I return or exchange my order?

Orders can be returned or exchanged within 7 days from delivery date - subject to approval by Furnlink. Please contact us for details & terms & conditions.

Can I cancel my order?

Orders can be cancelled ONLY prior to dispatch. If you have ordered in a special colour or size which is not part of our standard range, orders cannot be cancelled.

If my order is damaged in transit - do you replace?

Yes! Please email an image of the damaged item/s through to us with a description within 3 days of receiving the delivery & if the claim is approved we will dispatch replacements.

If I receive a faulty product - do you replace?

Please email a photo & description through & if the claim is approved by Furnlink we will immediately send a replacement.

What is the warranty on your products?

The Gentas Table Tops & European Chairs have a 2 year commercial warranty for manufactuing faults & defects. This does not cover wear & tear.

All other products have a 12 month commercial warranty for manufacturing faults & defects. This does not cover wear & tear.

Do you have a loyalty program?

Yes! Furnlink has an excellent loyalty program - please contact us for details!